|
Wedding Wishes |
No shipping on Saturdays and Sundays. All orders placed with 3 Day, 2 Day or Next day air shipping by 12:00 PM MSTship the same day. Air orders placed after 12:00 PM MST ship the next business day. All ground orders are guaranteed to ship within one business day.
Shipping to Hawaii and Alaska will have additional charges anywhere from $15.50 to $33.00 , you will be notified of the charges after the Gift Basket ships or e-mail ahead to find out what the shipping will be. APO & PO Box Shipping We do offer shipping to all APO, FPO and PO Boxes. However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk. The time and effort it takes to handle a claim with the post office is simply beyond our capabilities at this time. You can however process claims on your own if you so choose. We do not ship any USPS items the week prior to any holiday. Any orders placed for shipping via USPS during the week prior and during a holiday will ship the first Tuesday after the holiday Additional Shipping Information.How will my gift be packaged?We do everything possible to ensure your gifts arrive to the recipients in perfect condition. Each gift is hand made, and wrapped in shrink wrap, topped with a handmade bow and wrapped with tissue paper before being placed in a box. We then pack your gifts into heavy duty cardboard boxes and place plenty of packing materials around it to eliminate shifting during transport. We also put large, red "Fragile" and "Please handle with care" stickers on all our boxes to ensure it isn't mishandled. Our goal is for your gift to arrive looking just as beautiful when it arrives as it did when it left our hands. How will I know when my gift has shipped?What if I do not receive an email notification?This may mean you did not fill in your e-mail address correctly or not at all. It may also be because you requested a delivery date in the future. If you are not sure please call….. How will I know when my gift arrives?Once you receive your tracking number you can track your gift on-line or by calling the delivery service toll free. You may reach UPS Toll free at 800-742-5877 or Federal express toll free at 800-463-3339. You may also call us toll free at 866-894-8063. Monday through Friday from 8:00 AM MST to 5:00 PM MST and we will be happy to assist you. Where do you ship?Currently we only offer shipping within the United States .Please call us toll free at 866-894-8063 Monday through Friday from 8:00 AM MST to 5:00 PM MSTand we will be happy to assist you with pricing . Ship to/ Recipient address information:It is your responsibility to provide us with complete and accurate delivery information. This should include:
Can I change the shipping address on my order? If your order has not yet been picked up by the parcel delivery company we will be happy to assist you with changing/ adding any information to the shipping address. Please call us toll free at 866-894-8063 Monday through Friday from 8:00 AM MST to 5:00 PM MST and we will be happy to assist you. What if I realize I have not provided complete/ accurate shipping information?If you realize for some reason you did not provide us with complete and or accurate delivery information please call us immediately at 866-894-8063 Monday through Friday from 8:00 AM MST to 5:00 PM MST and we will do our best to help resolve this issue. Can I cancel my order after it has shipped?We do apologize but we do not allow cancellation of an order once it has been shipped. However, you may return the gift at your own expense and receive an 80% refund. (A full refund is not offered because we can not reuse any food products found in the gift.) Can you ship Chocolate and fruit gifts in warm summer months?During the summer months, we must include ice packs in all our chocolate and perishable fruit gifts. To ensure fresh delivery of fruit and chocolate items we ship: Monday and Tuesday via 2-day or next day, Wednesday 2-day or next day and Thursday overnight shipping. Shipping these gifts on Friday is not possible. Although it is a bit more costly it is the only way to ensure your gifts arrive fresh and in the best possible condition. Why are the express shipping costs so expensive?As you look at our shipping and delivery charges please keep in mind our beautiful gifts can sometimes be quite large. Our shipping prices reflect the weight, dimensions and fragile nature of our beautiful gifts. Our goal is for it to arrive looking just as it does in our pictures and for this to be possible we must pack our gifts very well. After your package has been shipped we will send you an e-mail and if possible the tracking number for your order. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
